FAQs

We are a ethically certified, custom bag manufacturing company based out of India. We have been in this business for the last 20 years, building our business on some simple values of ethics, customer service and quality. You can read about that here (Our ethics).

FAQs

Good question! We are an ethically audited eco-friendly cotton and jute bag manufacturing facility based out of India. We have been exporting bags worldwide since the last 20 years!
Read more about us here
Read more about our Ethical policies here
Why don’t you drop in for a chat?

We will normally reply to you within 24 hours of receiving your email. There are times where we need more time to gather information. We might need another 24 hours then, but we will let you know in that case. Write to us at [email protected] for a quote.

We have a team that is dedicated just to sampling to be able to turnaround samples in 3-5 days. Read through our sampling page for all the information (link sampling)
We don’t believe in minimums and are happy to do even a single bag. At the end of the day, your requirement is not something we can decide 🙂 . Our price breaks start from a 100 bags and each time you increase volumes our prices get better. If you’re looking for dyed fabrics, we have a few in stock, otherwise we have minimums in terms of ordering the fabric itself. But let’s get to it a little later 🙂
Just start a conversation with us on [email protected] and someone from our team will be in touch with you. You can check out order process here

The sooner you tell us, the higher the chance of changing the order. We understand things change last minute, and we will try and accommodate the change as much as possible.

If we haven’t started the process, we will be able to change. If we have started the process, we might have to charge you for the work done. Contact us and we’ll try and figure out the best possible option.

This depends upon the type of bag and size of order. We will be able to tell you this basis your requirements.

You can share your logo with us and we can help you choose the right branding option for you. Alternately, if you already know, you can specify what you prefer. Screen printing, digital printing, transfer printing, rotary printing, foil printing are all available options. You can find our more here

Yes, absolutely!

Yeah, that’s always an issue. We know the colour we expect could be different from the one you expect. Which is why we prefer to colour match using PANTONE Matching System (PMS) reference number. This is the system used throughout the industry to ensure the printer can match specified colours

Yes, we can reuse the existing printing plates for upto 3 to 6 months.

We can print upto 12 colours easily. More than that, we might have to go to different printing methods like digital/transfer printing. Read more about our printing here

Yes! We can print edge to edge using screen, transfer or digital printing on the bags. This is done by printing panels first and sewing them together.

We would like the artwork in high resolution vector, pdf or jpeg.

Yes! Once you confirm the order we will make one sample bag. We will get your approval on the sample bag images or if time permits we will ship you the sample. You can read more about our order process here

In short – screen/spot printing, digital printing, rotary printing, transfer printing. For a full understanding of our methods, please check our printing page here

For your convenience, we have tied up with a variety of shipping services. We will provide you options according to your delivery timelines. The three main shipping services that our customers prefer are – Sea shipping, air-freight and bulk courier (such as is offered by FedEx, UPS, etc)

  •       Sea shipping usually takes about 4 to 6 weeks and is the cheapest for quantities larger than 1000 bags.
  •       Airfreight usually takes anywhere between 10 and 12 days and costs a bit more than sea shipment.
  •       Bulk Courier services take just about 4 to 6 days, but does cost more (for small quantities, this option often works out cheaper than the other two. Ask and we’ll be happy to work out the best options for you).

Many clients prefer the bulk courier option because the transport guys take care of customs and all import formalities and bring your shipment to your doorstep for you. When you order by sea or airfreight you may need to hire a customs broker or someone to clear the goods and arrange for local delivery to you. This differs from country to country, so do inquire.

Our payment terms are 50% advance and balance 50% against bill of landing. With our Order Confirmation we will also send you a proforma invoice for advance payment. A final invoice will be sent after the goods are ready for dispatch. The full amount is payable on supply which can be delivered to you. After receipt of initial payment we will go ahead with the production.

Don’t you worry! Don’t restrict yourself by what you see on our website, we are happy to do custom styles (check out our Bespoke Bags page).  Just send us pictures, drawings or specs of what you are looking for and we can take it from there. Our experienced team is ready to help you with any questions or queries you may have and to give you advice and guidance. Please write to us on [email protected] and we’ll take it from there!

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